NCR's and Corrective Actions
Capture, investigate, and resolve every nonconformance with a structured issue management system that drives root cause correction and turns quality problems into lasting improvements.
Turn Every Non-Conformance into a Closed Loop
Stop tracking issues in spreadsheets and email threads — manage your entire corrective action lifecycle in one system that enforces accountability, ensures thoroughness, and builds a searchable history of every quality event.
Centralized Issue Tracking
Every nonconformance, deviation, and complaint in one place.
- Consolidated issue register with category, severity, location, and affected part/product details
- Filter, sort, and search across all open and closed issues for instant visibility
Structured Investigation Workflows
Guide your team from detection to root cause to resolution.
- Built-in NCR reporting with root cause categories including human, process, material, and equipment factors
- Full 8D report framework with structured steps from team formation through verification and prevention
Supplier Accountability
Extend your corrective action process beyond your four walls.
- Send SCARs (Supplier Corrective Action Requests) directly to suppliers via the integrated supplier portal
- Track supplier responses and corrective actions alongside internal issue records
Actionable Reporting & Trends
Move from reactive firefighting to proactive prevention.
- Dashboard metrics on issue trends, resolution times, and recurring root causes
- Status-at-a-glance views to monitor open issues, overdue tasks, and pending approvals
NCR & Corrective Action Management
The Issues module provides a complete nonconformance reporting and corrective action workflow that takes your team from issue identification through root cause analysis to verified resolution. Each issue captures the full context — what happened, where, what was affected, and who is responsible — then guides investigators through structured analysis with rich text documentation and file attachments. Automated task assignments and approval workflows ensure nothing falls through the cracks and every action is reviewed before closure.
Key Features:
- Structured NCR reports — Document nonconformances with detailed descriptions, root cause analysis, affected products, disposition decisions, and supporting evidence including photos and test results
- Task assignment and approval workflows — Create investigation, corrective action, review, and approval tasks with assignees, due dates, and status tracking to enforce your resolution process
- Automated notifications — Keep stakeholders informed with real-time alerts on status changes, task assignments, approaching due dates, and pending approvals
8D Problem Solving
FactoryQA includes a full 8D methodology framework built directly into the issue workflow, giving your team a disciplined approach to complex or recurring problems. Define your cross-functional team, describe the problem, implement containment actions, identify root causes, develop corrective actions, verify effectiveness, and implement systemic prevention — all within a single, guided interface. The structured 8D process ensures thoroughness while the integrated approval steps keep leadership engaged at critical decision points.
Key Features:
- Guided 8D workflow with task dependencies — Progress through containment, team review, root cause identification, corrective action, and preventive action with system-enforced sequencing and completion tracking
- Root cause analysis tools — Document human factors, process deviations, material issues, and equipment causes with structured analysis fields and rich text documentation
- Supplier SCAR portal — Automatically generate and send Supplier Corrective Action Requests with secure, time-limited portal access for suppliers to submit containment actions, root cause analysis, and corrective actions
- Effectiveness verification and closure — Deferred verification tasks are automatically created once corrective actions are complete, ensuring your team confirms the fix works before the issue is formally closed