---
title: NCR and CAPA Software | FactoryQA
description: Log every nonconformance, contain it, find the root cause and prove the fix worked, with NCRs, CARs and SCARs on one connected record.
image: https://factoryqa.com/hubfs/fqa-og-issues.png
---

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Features

[**Platform overview**Every module, and how they connect](https://factoryqa.com/feature-overview?hsLang=en)[**AI features**Purpose-built AI in every module](https://factoryqa.com/ai-powered-quality-management?hsLang=en)[**Integrations**ERP connectors and imports](https://factoryqa.com/integrations?hsLang=en)

[**Dashboard**Every module in one scorecard](https://factoryqa.com/products/qualitybi-dashboard?hsLang=en)[**Tasks**Every to-do, from every module](https://factoryqa.com/products/task-management?hsLang=en)[**Compliance**Readiness for your standard](https://factoryqa.com/products/compliance?hsLang=en)[**Quality Plans**Ballooning, PFMEA, control plans, PPAP](https://factoryqa.com/products/quality-plans?hsLang=en)[**Documents**Revisions, approvals, sign-offs](https://factoryqa.com/products/document-control?hsLang=en)[**Issues**NCRs, CAPAs and SCARs](https://factoryqa.com/products/non-conformance-management)[**Inspection**Sheets, first articles and SPC](https://factoryqa.com/products/inspection-sheets?hsLang=en)[**Calibration**Gages, due dates and Gage R&R](https://factoryqa.com/products/calibration-management?hsLang=en)[**Preventive Maintenance**Scheduled work orders and repairs](https://factoryqa.com/preventive-maintenance-factoryqa?hsLang=en)[**Supplier Quality**Approved suppliers, portal and SCARs](https://factoryqa.com/products/supplier-management?hsLang=en)[**Audits**Schedules, checklists and findings](https://factoryqa.com/products/audit-management?hsLang=en)[**Learning Management**Courses, quizzes and the training matrix](https://factoryqa.com/products/learning-management-system?hsLang=en)[**QMS Generator**Your manual from an interview](https://factoryqa.com/products/qms-generator?hsLang=en)

Services

[**Services overview**Certification, consulting and supplier quality](https://factoryqa.com/services?hsLang=en)[**Get Certified**Three paths to AS9100, ISO 9001 or ISO 13485: do it yourself, join a workshop, or work 1-1 with a consultant.](https://factoryqa.com/certification-services?hsLang=en)[**Certification Workshops**A 9-week, small-group program with 18 expert-led sessions and an AI-built document kit.](https://factoryqa.com/certification-cohorts?hsLang=en)[**QMS Consulting**A consultant on your team from training through implementation, internal audit and the registrar audit.](https://factoryqa.com/qms-consulting?hsLang=en)[**Supplier Quality Services**Qualification, management, training and security services for your whole supply base.](https://factoryqa.com/supplier-quality-services?hsLang=en)

[Pricing](https://factoryqa.com/pricing?hsLang=en)

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Features[**Platform overview**](https://factoryqa.com/feature-overview?hsLang=en)[AI features](https://factoryqa.com/ai-powered-quality-management?hsLang=en)[Integrations](https://factoryqa.com/integrations?hsLang=en)[Dashboard](https://factoryqa.com/products/qualitybi-dashboard?hsLang=en)[Tasks](https://factoryqa.com/products/task-management?hsLang=en)[Compliance](https://factoryqa.com/products/compliance?hsLang=en)[Quality Plans](https://factoryqa.com/products/quality-plans?hsLang=en)[Documents](https://factoryqa.com/products/document-control?hsLang=en)[Issues](https://factoryqa.com/products/non-conformance-management)[Inspection](https://factoryqa.com/products/inspection-sheets?hsLang=en)[Calibration](https://factoryqa.com/products/calibration-management?hsLang=en)[Preventive Maintenance](https://factoryqa.com/preventive-maintenance-factoryqa?hsLang=en)[Supplier Quality](https://factoryqa.com/products/supplier-management?hsLang=en)[Audits](https://factoryqa.com/products/audit-management?hsLang=en)[Learning Management](https://factoryqa.com/products/learning-management-system?hsLang=en)[QMS Generator](https://factoryqa.com/products/qms-generator?hsLang=en)

Services[**Services overview**](https://factoryqa.com/services?hsLang=en)[Get Certified](https://factoryqa.com/certification-services?hsLang=en)[Certification Workshops](https://factoryqa.com/certification-cohorts?hsLang=en)[QMS Consulting](https://factoryqa.com/qms-consulting?hsLang=en)[Supplier Quality Services](https://factoryqa.com/supplier-quality-services?hsLang=en)More[**Pricing**](https://factoryqa.com/pricing?hsLang=en)[Log in](https://app.factoryqa.com/auth/login)[Book a demo](https://factoryqa.com/get-a-demo?hsLang=en)

[Features](https://factoryqa.com/feature-overview?hsLang=en)/Issues

# Nonconformance and corrective action management

Issues is FactoryQA's NCR and CAPA module. Log every nonconformance, contain it, find the root cause and prove the fix worked, with NCRs, CARs and SCARs on one connected record.

[Start free](https://app.factoryqa.com/auth/register)[Book a demo](https://factoryqa.com/get-a-demo?hsLang=en)

Included on Free, Basic and Pro

**No chasing spreadsheets**Issue status is worked out from its tasks.

**Repeats are caught**Recurrence detection, and one CAR can close many NCRs.

**Suppliers answer without a login**SCARs go out through the supplier portal.

How it works

## From the first report to a verified fix.

Log

### Log an NCR from anywhere, in under a minute

Inspectors, operators and receiving can raise an issue from any device, or straight from a failed inspection reading. Each one gets a number, an owner and its first tasks, and recurrence detection flags a repeat the moment it is logged.

- Raise from any device or a failed reading
- Numbered, with an owner and tasks
- Repeats flagged as they are logged

Shop floor, any device Failed inspection reading Supplier receiving Customer complaint

NC-0142 · Non-conformance**Bore diameter out of tolerance**

Part

1042-A Housing

Owner

Marcus Lee

Tasks

MRB Review · Contain

Repeat · 2 similar NCRs in 90 days

Stage by stage

## Every issue follows the same seven stages.

Each stage has an owner and the tasks it needs. Status is worked out from those tasks, so everyone can see exactly where an issue stands without asking.

*1***Identify**Logged with an owner

*2***Contain**Suspect stock held

*3***Disposition**Use, rework or scrap*MRB Review*

*4***Root cause & plan**Fishbone and 5 Whys*Complete CAR*

*5***Implement**Actions assigned

*6***Verify**Did the fix work?*Verify effectiveness*

*7***Review & close**Signed off

Closed · every stage, task and signature kept on the record

Root cause

### Find the real root cause, with AI drafting the first pass

Work through a fishbone and 5 Whys on the issue itself. The CAPA Assistant reads the issue, its coded cause and similar past issues, then drafts the analysis and actions. You choose what goes in.

- Fishbone categories and 5 Whys on the record
- Drafted by the CAPA Assistant from similar issues
- Containment, corrective and preventive actions

MachineMethodMaterialManMeasurementEnvironment Boreoversize Insert worn No tool-life limit

**Why 1**Bore measured 12.031, above the 12.015 limit**Why 2**The boring insert was worn past its offset**Why 3**It ran 180 parts without a change**Why 4**The setup sheet has no tool-change interval **Root cause**No tool-life control for boring inserts

Corrective action

### One corrective action closes every related NCR

Escalate a serious or repeating problem to a CAR with its standard tasks. Link the NCRs it covers, and when the CAR is verified and closed, every linked NCR closes with it.

- Escalate in one click, with standard tasks
- Link many NCRs to one CAR
- Verify effectiveness before anything closes

**NC-0098**Bore oversize · Lot 4459*Closed*

**NC-0121**Bore oversize · Lot 4466*Closed*

**NC-0142**Bore oversize · Lot 4471*Closed*

CAR-0057 · Corrective action**No tool-life control for boring inserts**

OpenVerifiedClosed

Suppliers

### SCARs your suppliers answer without a login

Send a SCAR straight from the issue. The supplier responds through the portal with their containment, root cause and corrective action, reminders go out automatically, and the result feeds their scorecard.

- Sent from the issue
- Supplier portal, no account needed
- Automatic reminders and scorecard updates

**FactoryQASupplier portalSupplier**

SCAR-0019 sent to Precision Coatings

Supplier opens the portal link, no login

Automatic reminder before it is due

Containment, root cause and corrective action submitted

Reviewed and accepted · supplier scorecard updated

In the app

## Every issue, in one list.

Filter by status, classification, source, factory, owner or part, and see what is overdue at a glance.

![The Issues list in FactoryQA, with NCRs and CARs, owners, due dates and status](https://factoryqa.com/hs-fs/hubfs/fqa-app-issues.jpg?width=1440&height=900&name=fqa-app-issues.jpg)

Also in Issues

## Everything else you'd expect.

The full feature list, grouped by the job it does.

### Record and contain

- Non-Conformance, Corrective, Preventive and Improvement
- Raise from any device or a failed inspection reading
- Two-level cause codes, with AI-suggested causes
- Recurrence check on every new NCR
- Containment checks and plan
- MRB disposition with approval team review
- Weekly digest of out-of-spec results with no issue

### Solve it

- Root cause, 5 Whys and fishbone on the record
- 8D, D1 to D8, on one issue
- CAPA assistant drafts the analysis and actions
- Escalate an NCR to a CAR, or link many NCRs to one CAR
- Verify Effectiveness and Review CAR before it closes
- SCARs through the supplier portal
- Stage-led drawer from Identify to Review & close

### Track and report

- Status worked out from the issue's tasks
- Saved views and bulk updates
- Defaults and escalation rules
- Issues dashboard: closure time, recurrence and CAPA effectiveness
- Cost of quality and a Pareto of causes
- NCR, CAR and SCAR reports as PDF or Excel
- CSV export and the activity log
- Reopen, delete and restore

AI designed for quality

## AI in Issues.

Each tool drafts inside Issues, on your records. A person approves every change.

AI**CAPA Assistant**

Drafts the fishbone category, 5 Whys, root causes and actions from the issue and similar issues.

AI**CAPA Reviewer**

Leaves a note on each line and a recommendation before the reviewer signs off.

AI**Suggest causes**

Builds first- and second-level cause codes from your industry and past issues.

AI**Log an NCR by chat**

Describe what happened in plain words and get a filled-in issue, ready to save.

Works with

## Connected to every other module.

[**Inspection** Sheets, first articles and SPC.](https://factoryqa.com/products/inspection-sheets?hsLang=en)[**Supplier Quality** Approved suppliers, portal and SCARs.](https://factoryqa.com/products/supplier-management?hsLang=en)[**Quality Plans** Ballooning, PFMEA, control plans, PPAP.](https://factoryqa.com/products/quality-plans?hsLang=en)

[Previous module**← Documents**](https://factoryqa.com/products/document-control?hsLang=en)[Next module**Inspection →**](https://factoryqa.com/products/inspection-sheets?hsLang=en)

## See Issues on your own parts and records.

Free plan · Basic $40 · Pro $60 per standard user per month · 14 days of Pro to start

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![FactoryQA](https://factoryqa.com/hubfs/fqa-logo-white.png)Every quality tool. One connected system.

Product[Features](https://factoryqa.com/feature-overview?hsLang=en)[AI features](https://factoryqa.com/ai-powered-quality-management?hsLang=en)[Integrations](https://factoryqa.com/integrations?hsLang=en)[Pricing](https://factoryqa.com/pricing?hsLang=en)

Modules[Quality Plans](https://factoryqa.com/products/quality-plans?hsLang=en)[Documents](https://factoryqa.com/products/document-control?hsLang=en)[Issues](https://factoryqa.com/products/non-conformance-management)[Inspection](https://factoryqa.com/products/inspection-sheets?hsLang=en)[Calibration](https://factoryqa.com/products/calibration-management?hsLang=en)

Services[Get Certified](https://factoryqa.com/certification-services?hsLang=en)[Certification Workshops](https://factoryqa.com/certification-cohorts?hsLang=en)[QMS Consulting](https://factoryqa.com/qms-consulting?hsLang=en)[Supplier Quality Services](https://factoryqa.com/supplier-quality-services?hsLang=en)

Resources[Guides](https://factoryqa.com/resources?hsLang=en)[FAQ](https://factoryqa.com/resources/faq?hsLang=en)[Glossary](https://factoryqa.com/resources/quality-glossary?hsLang=en)

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