--- title: How to write a SCAR suppliers actually answer | FactoryQA description: What a supplier corrective action request should contain, how to judge the root cause and corrective action you get back, and how to stop chasing late SCARs. image: https://factoryqa.com/hubfs/fqa-og-res-how-to-write-a-scar.png --- [![FactoryQA](https://factoryqa.com/hubfs/fqa-logo-white.png)](https://factoryqa.com/) Features [**Platform overview**Every module, and how they connect](https://factoryqa.com/feature-overview)[**AI features**Purpose-built AI in every module](https://factoryqa.com/ai-powered-quality-management)[**Integrations**ERP connectors and imports](https://factoryqa.com/integrations) [**Dashboard**Every module in one scorecard](https://factoryqa.com/products/qualitybi-dashboard)[**Tasks**Every to-do, from every module](https://factoryqa.com/products/task-management)[**Compliance**Readiness for your standard](https://factoryqa.com/products/compliance)[**Quality Plans**Ballooning, PFMEA, control plans, PPAP](https://factoryqa.com/products/quality-plans)[**Documents**Revisions, approvals, sign-offs](https://factoryqa.com/products/document-control)[**Issues**NCRs, CAPAs and SCARs](https://factoryqa.com/products/non-conformance-management)[**Inspection**Sheets, first articles and SPC](https://factoryqa.com/products/inspection-sheets)[**Calibration**Gages, due dates and Gage R&R](https://factoryqa.com/products/calibration-management)[**Preventive Maintenance**Scheduled work orders and repairs](https://factoryqa.com/preventive-maintenance-factoryqa)[**Supplier Quality**Approved suppliers, portal and SCARs](https://factoryqa.com/products/supplier-management)[**Audits**Schedules, checklists and findings](https://factoryqa.com/products/audit-management)[**Learning Management**Courses, quizzes and the training matrix](https://factoryqa.com/products/learning-management-system)[**QMS Generator**Your manual from an interview](https://factoryqa.com/products/qms-generator) Services [**Services overview**Certification, consulting and supplier quality](https://factoryqa.com/services)[**Get Certified**Three paths to AS9100, ISO 9001 or ISO 13485: do it yourself, join a workshop, or work 1-1 with a consultant.](https://factoryqa.com/certification-services)[**Certification Workshops**A 9-week, small-group program with 18 expert-led sessions and an AI-built document kit.](https://factoryqa.com/certification-cohorts)[**QMS Consulting**A consultant on your team from training through implementation, internal audit and the registrar audit.](https://factoryqa.com/qms-consulting)[**Supplier Quality Services**Qualification, management, training and security services for your whole supply base.](https://factoryqa.com/supplier-quality-services) [Pricing](https://factoryqa.com/pricing) [Log in](https://app.factoryqa.com/auth/login)[Book a demo](https://factoryqa.com/get-a-demo)[Start free](https://app.factoryqa.com/auth/register) Features[**Platform overview**](https://factoryqa.com/feature-overview)[AI features](https://factoryqa.com/ai-powered-quality-management)[Integrations](https://factoryqa.com/integrations)[Dashboard](https://factoryqa.com/products/qualitybi-dashboard)[Tasks](https://factoryqa.com/products/task-management)[Compliance](https://factoryqa.com/products/compliance)[Quality Plans](https://factoryqa.com/products/quality-plans)[Documents](https://factoryqa.com/products/document-control)[Issues](https://factoryqa.com/products/non-conformance-management)[Inspection](https://factoryqa.com/products/inspection-sheets)[Calibration](https://factoryqa.com/products/calibration-management)[Preventive Maintenance](https://factoryqa.com/preventive-maintenance-factoryqa)[Supplier Quality](https://factoryqa.com/products/supplier-management)[Audits](https://factoryqa.com/products/audit-management)[Learning Management](https://factoryqa.com/products/learning-management-system)[QMS Generator](https://factoryqa.com/products/qms-generator) Services[**Services overview**](https://factoryqa.com/services)[Get Certified](https://factoryqa.com/certification-services)[Certification Workshops](https://factoryqa.com/certification-cohorts)[QMS Consulting](https://factoryqa.com/qms-consulting)[Supplier Quality Services](https://factoryqa.com/supplier-quality-services)More[**Pricing**](https://factoryqa.com/pricing)[Log in](https://app.factoryqa.com/auth/login)[Book a demo](https://factoryqa.com/get-a-demo) Supplier quality # How to write a SCAR suppliers actually answer What a supplier corrective action request should contain, how to judge the root cause and corrective action you get back, and how to stop chasing late SCARs. FactoryQA quality teamOctober 25, 2026 A supplier corrective action request (SCAR) asks a supplier to contain a problem, find its root cause and fix it for good. Many SCARs come back late, vague or not at all. Most of the time the request itself is the problem. *1***Issue found**Facts and evidence *2***SCAR sent**With a due date *3***Containment**Within days *4***Root cause**5 Whys, fishbone, 8D *5***Corrective action**Process or controls changed *6***Verified**Next lots checked Closed only when the fix is proven ## What a good SCAR contains - **The facts.** Part number, revision, lot or heat number, quantity received, quantity rejected, and where it was found (receiving, in process, at your customer). - **The requirement and the result.** The drawing callout or specification, and what was actually measured or seen. Photos and inspection data remove arguments. - **What you need and by when.** Containment within a few days (stock at the supplier, in transit and at your site), then root cause and corrective action by a stated date. - **How you will judge the answer.** Say you expect a root cause method such as 5 Whys, fishbone or 8D, and evidence that the action works. ## Judging the response Reject answers that blame the operator and stop at retraining, or that describe the containment as the corrective action. A good response shows the root cause was verified, explains why the existing controls missed it, changes the process or the controls, and says how effectiveness will be checked. Look for the same fix applied to similar parts and processes. ## Close the loop - **Verify.** Check the next lots more closely before closing the SCAR. - **Link it.** One root cause often explains several NCRs; link them so the history is complete. - **Score it.** Response time and repeat issues belong in the supplier's scorecard. ## Stop chasing Email SCARs get lost in inboxes on both sides. Track every SCAR with its due date and owner, send reminders automatically, and escalate when a response is overdue. Make it easy for the supplier to respond: a link to a form beats a Word template attached to an email. Supplier Quality in FactoryQA: SCARs, scorecards and certificates, with a portal suppliers answer through. In FactoryQA you send a SCAR straight from the supplier issue. The supplier responds through the portal with containment, root cause and corrective action, without a login. 30-day reminders and 35-day follow-up tasks keep responses moving, and the result feeds the supplier's scorecard. See [Supplier Quality](https://factoryqa.com/products/supplier-management). Our team also offers [SCAR management and corrective action training](https://factoryqa.com/supplier-quality-services) for your suppliers. Keep reading ## More from Resources [Supplier quality**Counterfeit parts prevention for manufacturers**What AS9100D clause 8.1.4 asks for on counterfeit parts, and the sourcing, receiving, quarantine and training controls that keep suspect parts out.](https://factoryqa.com/resources/counterfeit-parts-prevention)[Supplier quality**Controlling outsourced special processes**How to control outsourced special processes such as heat treat, plating, welding and NDT: qualified sources, complete orders, evidence and supplier audits.](https://factoryqa.com/resources/controlling-special-processes)[Supplier quality**Supplier PPAP: how to request, review and approve**When to request a supplier PPAP, how to choose the submission level, what to check in each element, and the most common reasons PPAPs get rejected.](https://factoryqa.com/resources/supplier-ppap-guide) ## Try it on your own process: start free. 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